Network Operations Centre

The Agile NOC is the nerve centre for business as usual services. It is a 24/7, 365 day per year operation providing a host of reactive and proactive services aimed at keeping our customers businesses running at maximum efficiency. Services include:

- Application support
- Application optimisation
- Application and asset management
- Diagnostics and repairs
- Preventative maintenance
- Spare parts 
- Disaster Recovery

How to Contact the Network Operations Centre

    New Zealand                                        Australia

    0800 100 330                                         1800 028 122

    noc@agile.co.nz                                    noc@agileaust.com.au

    http://support.agile.co.nz                        http://support.agileaust.com.au

How it Works

The NOC is comprised of some 20 people including administrative staff and engineers certified in various disciplines and products such as Avaya, NICE, Cisco, Microsoft and Tandberg.

All Agile engineering staff attain and maintain ITIL certification, giving Agile a clear understanding of recognised IT best practice at all levels. Customers can choose the ITIL support model that suits from Agile’s suite of offers.

Agile can assist in the design of a service strategy that uniquely suits your business, enabling the business owner to continually monitor and adjust the service delivery aspects to meet the changing needs of the business.

Agile believes in operational transparency, empowering our employees and customers alike through sharing of toolsets and knowledge. Supporting this approach is the Agile Support Portal which is a website by engineers, for engineers. We encourage our customers and business partners to register and become part of driving the services hosted on this site. Please visit http://support.agile.co.nz/