Agile Support Portal

The Agile Support Portal provides customers exclusive access to information, advice and skills at Agile. Designed by engineers for engineers, it provides up to date support information and services information needed to manage and maintain your communications platform.

How It Can Help You

On-Line Service Requests
Submit service requests to our Network Operations Centre and attach supporting documents.

Agile Live
Check who is available and instant message your Agile Service contacts. 

Patch Lists
Identify the recent and relevant software patches for your systems.

Agile Services Information
Find out more detail about the services available to support your organisation such as Agile Expert and our expertise. 

My Solution - My Account Team
Meet your counterparts at Agile, call, email, Instant Message or text them.

My Solution - Network schematics, call flows, and operational documents are available online.

My Solution - Manuals for your technology will be made available online. Agile has filtered the literally thousands of manufacturers documents down to those that are really useful, and really matter to your business. Have ready access to the latest manuals – always, and from anywhere, or alternatively download and store locally.

Avaya Compatibility Matrix – Agile’s simplified guide to the Avaya software, patch and firmware releases, which you should be running for trouble-free operation.

Coming Soon

My Solution – CMDB. Agile is planning to expose our ITIL compliant CMDB (Configuration Management Database) via the portal. This is a key tool in assisting with asset management. Through the portal you’ll be able to see where your valuable IT assets physically reside, even in distributed systems with roaming users. Run various reports, or export the data for your own use. As the database is updated regularly, you’ll always have accurate information.

About Agile Services – Organisation Chart.  Agile Services has some 55 people (and growing!) in the team. See the whole team and the internal reporting lines. If you ever need to escalate (brickbat’s and bouquet’s are both welcome!) you’ll know who to contact.

To Register or Login to the Agile Support Portal go to http://support.agile.co.nz