Agile New Zealand Launches Australian Division
Australian Industry Veteran Tapped to Head New Entrant in Enterprise Communications Market
Sydney, August 3, - Agile New Zealand, an enterprise telecommunications software developer and integrator, has announced it has established operations in Australia and plans to win a slate of contracts in the IP telephony, call centre and unified communications markets.
The new business, Agile Australia, plans to provide medium and corporate businesses with advanced communications systems. Agile has operated in New Zealand since 1999, and it has since undertaken implementations for organisations in New Zealand such as IAG, Fonterra and Vodafone.
Agile recently sold its call centre software business to global enterprise communications provider Avaya for an undisclosed sum. The software business included its advanced call centre software suite, Contact Center Express (CCE), which had been used by Avaya under an OEM license. The mid-market software solution, created by Agile, has been deployed in 3000 companies in 84 countries. Agile already has experience in international markets through its previous global software licensing relationship with Avaya, and it will continue to develop the CCE software for Avaya.
The company has appointed former Avaya South Pacific chief operating officer Peter Dillon to lead the Australian division. He previously worked at Avaya for nine years during which the company grew its revenues in the region by 100 percent. Dillon, who has also held senior roles with Lucent and Fujitsu, said Agile would set itself apart from other solutions players in Australia due to the size and skills of its technical workforce, and its proven ability to implement complex communications systems.
“Agile’s strategy is to grow rapidly in the Australian market and provide the best service possible to new customers across a range of industry sectors,” said Dillon. ``The company already has a strong track record with leading Australian companies as we have already implemented Trans-Tasman contracts for organisations such as Fisher & Paykel Appliances and Baycorp. We aim to win more Trans-Tasman business and provide the efficiencies to our clients that they are seeking.”
Agile has more than 100 staff in New Zealand, and has a network operations centre in Auckland, which provides 24 hour support to its customers. Approximately two thirds of Agile’s workers are highly qualified software engineers with deep technical experience in large IP telephony and contact centre deployments. The company works with leading technology vendors such as Avaya, Microsoft, Tandberg, and Nice to provide advanced systems integration, consulting, and implementation services.
``The contact centre is a strategic weapon for businesses seeking a competitive edge, and more sophisticated operational systems and advanced multi-media offerings are transforming it further, integrating it into the core business processes of an organisation,” said Dillon. “Our goal is to assist companies of any size with that communications technology journey.”
“The move by Agile into the Australian market is a natural progression in our international expansion and we are looking forward to establishing ourselves as a partner for organisations seeking high quality unified communications and call centre solutions,” said Tony Jayne, Agile’s CEO and Co-founder. “We see a real opportunity to transfer our strong integration and executions skills into the Australian market, and we hope to win major contracts in our first year of business here.”
Agile has selected Sydney as its Australian headquarters.